1. Introduction and Scope
We are committed to protecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of information we receive from users of our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1. Information You Provide to Us
- Account Information: When you register, we collect identifiers such as your name, email address, password, and profile image.
- User Content: We collect photos, images, and text descriptions that you upload for valuation ("User Content").
- Payment Information: We use third-party payment processors (e.g., Stripe, Apple Pay, Google Pay). We do not store your full credit card information on our servers.
- Communications: Data provided when you contact customer support or participate in surveys.
2.2. Information We Collect Automatically
- Usage Data: We track your interactions with the app, including features used, time spent, and clickstream data.
- Device Data: Information about your mobile device, including IP address, device model, operating system version, unique device identifiers (UDID), and mobile network information.
- Location Data: With your consent, we may collect general location data (based on IP address) to provide localized market values.
- Image Metadata: EXIF data associated with uploaded images (e.g., date, time, camera model).
3. How We Use Your Information
We use your information for the following business purposes:
- Service Provision: To provide AI-generated appraisals, generate listing descriptions, and maintain your digital inventory.
- AI Model Improvement: We use anonymized User Content (images) to train and refine our machine learning algorithms, improving accuracy for all users.
- Analytics: To analyze usage trends and improve user experience.
- Communication: To send transactional emails (receipts, password resets) and, with your consent, marketing communications.
- Security and Compliance: To prevent fraud, monitor for security threats, and comply with legal obligations.
4. Sharing and Disclosure of Information
We do not sell your personal information to third parties. We disclose information only as follows:
- Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., cloud hosting via AWS/Google Cloud, payment processing, customer support).
- Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred to the acquiring entity.
- Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Aggregated Data: We may share aggregated, non-personally identifiable information with partners or for public research.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Images used for AI training may be retained indefinitely in an anonymized format.
6. Data Security
We implement industry-standard technical and organizational measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no transmission of data over the internet is guaranteed to be completely secure.
7. Your Data Rights
Depending on your location, you may have the following rights:
- Access: The right to request copies of your personal data.
- Correction: The right to request that we correct any information you believe is inaccurate.
- Deletion: The right to request that we erase your personal data ("Right to be Forgotten").
- Opt-Out of AI Training: You may opt-out of having your uploaded images used for future AI model training by contacting support.
To exercise any of these rights, please contact us at privacy@valuscan.app.
8. Children's Privacy
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. By using ValuScan, you consent to this transfer.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.